Refund Policy

Straightforward and equitable reimbursement terms for your assurance

Overview

At ArchiveNeutralCommons, we realize that plans can alter, and we commit to offering clear and equitable refund arrangements. This policy provides the details regarding circumstances that qualify for refunds for yacht rental services.

Examine this policy with care before finalizing a reservation. When you reserve a rental with ArchiveNeutralCommons, you are recognizing and accepting these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Rental

100% Refund

Entitled to: Full reimbursement minus administrative costs

Processing Duration: 5-7 working days

Administration Fee: €50 for transactions using credit cards

Requirements: Must request via written communication through email or telephone

24-72 Hours Before Rental

50% Refund

Entitled to: Half of the entire rental cost

Processing Duration: 7-10 working days

Administration Fee: €25 deducted from the reimbursement sum

Requirements: A valid rationale is required; operational expenditures apply

Less than 24 Hours Before Rental

No Refund

Entitled to: Reimbursement is not available

Exceptions: Cases of urgency may be taken into consideration

Alternatives: Rental credit might be granted at the discretion of management

Requirements: Supporting documents necessary for emergency situations

Weather-Related Cancellations

Our Commitment to Safety

Our highest concern is ensuring safety. If the conditions are not safe for rental operations as deemed by our certified captain, we offer flexible alternatives:

  • Full Reimbursement: Complete refund if rescheduling is unfeasible
  • Reschedule: Change your rental to a subsequent available slot without extra fees
  • Rental Credit: Obtain a credit that is valid for one year from the original rental date

Weather Evaluation Procedure

Our weather assessment involves:

  • Evaluation of wind speed and direction
  • Oceanic conditions such as wave height
  • Visibility levels and chances of precipitation
  • Notices and advisories from maritime authorities
  • Safety judgment by our professional captain

Decision Making Timeline: Decisions regarding weather cancellations are confirmed no less than 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Urgent Situations

Emergent health scenarios can arise unexpectedly. The following conditions may be considered for exceptional refund decisions:

  • Sudden medical events requiring hospital admission
  • Passing of an immediate family member
  • Impromptu military responsibilities or recalls
  • Imperative legal attendance such as jury duty
  • Environmental calamities impeding travel

Documentation Required

For processing requests based on emergencies, kindly provide:

  • Evidence from medical facilities or certification
  • Death notification (if it applies)
  • Military orders
  • Legal summonses or notifications regarding jury service
  • Announcements or proclamations regarding travel emergencies

Processing: We process emergency reimbursements generally within a timeframe of 3-5 business days following receipt of the necessary documentation.

Operational Cancellations

Mechanical Difficulties

In the event of mechanical failures of the assigned yacht that can't be fixed:

  • Alternative Yacht: We attempt to arrange a similar substitute
  • Full Reimbursement: If a comparable substitute is lacking
  • Partial Reimbursement: If the substitute yacht has different rates
  • Compensation: Further recompense could be offered for the hassle

Crew Unavailability

In the infrequent instance where certified crew is inaccessible:

  • Efforts to find a replacement crew will be made when possible
  • Full refund if the rental cannot commence
  • Opportunity to reschedule without any additional charges

Refund Processing

Method of Reimbursement

Reimbursements are conducted through the same payment method used at the time of booking:

  • Credit Cards: Credited back within 5-7 business days
  • Bank Transfers: Transferred back within 7-10 business days
  • Cash/Cheque: Returned within 3-5 business days

Administrative Costs

Credit Card Transactions

€50 fee for terminations made more than 72 hours in advance

Bank Transfer Refunds

€25 fee for all refunds done via bank transfer

International Transactions

Additional costs may apply for transactions made from abroad

Charter Credits

Occasions for Offering Credits

Rental credits might be proposed as an alternative to reimbursements under specific conditions:

  • Eleventh-hour cancellations (under 24 hours)
  • Rentals abandoned due to weather events
  • Voluntary requests for changing the schedule
  • Service disruptions

Terms for Credit

  • Validity: Effective for one year from the issuance date
  • Transferable: Cannot be transferred to other individuals
  • Worth: Matches the full rental value (excluding administrative costs)
  • Application: Applicable towards any available rental
  • Expiry: No extensions past the 12-month limit

Refunds for Partial Services

Interruptions in Service

Should your rental experience interruptions or get cut short due to factors under our control:

  • A refund prorated based on the unused portion
  • Credit for a future rental of the same worth
  • Complimentary services or enhancements

Disruptions Caused by Guests

If a rental ends prematurely because of guest behavior or violations of safety protocols:

  • No reimbursement for the remainder of the time
  • Full payment demands to be settled
  • Possible additional fees

Dispute Resolution

If you have objections concerning a refund decision, you may:

  • Call for an evaluation by our managerial staff
  • Submit additional information or proof
  • Look for a resolution through consumer advocacy entities
  • Explore legal options as per relevant laws

Procedure to Apply for a Refund

Step 1: Reach Out

Commence your reimbursement appeal by:

Step 2: Submission of Details

Your application should comprise:

  • Confirmation code of booking
  • Specifics on the rental date and time
  • Explanation behind the cancellation
  • Necessary supporting documents (if relevant)
  • Desired method for the refund

Step 3: Assessment and Processing

Our team will acknowledge your request within one day, match it against the mentioned policy, and provide a verdict within two days. If sanctioned, refunds will be executed within the outlined timeframes.

Sector-Specific Observations

  • All applications for refunds must be conveyed in written form
  • Refunds are processed in €, regardless of the currency used for payment
  • Purchasing travel insurance is highly advised
  • This policy may be updated given a notice period of 30 days
  • Reimbursements are subject to prevailing tax regulations and requirements

Contact Details

For inquiries related to refunds or to forward a refund application:

Refund Division
ArchiveNeutralCommons Marine Services Ltd.
Harbour Avenue
Monaco 98000
Monaco

Phone: +377 99 99 99 99
Email: [email protected]
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 21, 2025

This reimbursement policy aims to be just and straightforward. We urge you to go over these terms carefully prior to making a reservation and reach out if you have questions.